Innovation leader Bakcell has implemented a biometric verification solution based on “SİMA” technology to ensure faster and more secure processes in its customer services.
According to the new development, customer identification during operations such as number and device sales, transfer of a number from one name to another, and duplicate number service, carried out at official sales points, is performed based on face recognition technology provided by “SİMA”.
Biometric verification implemented via “SİMA” serves to further strengthen the security level and simplifies the execution of processes. At the same time, thanks to paperless document circulation, service time is significantly shortened, and customer experience is optimized.
Bakcell plans to gradually expand the implementation of digital solutions in its customer services.
About Bakcell
Bakcell is Azerbaijan’s first and largest private telecommunications company. Currently, the company provides high-quality and fast telecommunication services to over three million customers. As one of the largest investors in the non-oil sector of the country’s economy, Bakcell contributes to Azerbaijan’s sustainable development with AI-based innovative solutions.
Bakcell is part of “NEQSOL Holding”, an international group of companies operating in various countries in the fields of telecommunications, energy, high technologies, and construction.